Returns
Money back guarantee. We have a 7 day money back guarantee provided the goods are returned in a resaleable condition. If for any reason you do not want to keep your items then return them to us in their original unopened condition with seals packaging intact and we will refund the value of your goods minus any delivery and or collection costs.
We recommend that you send these items with postal insurance (special delivery) as Living Direct cannot accept responsibility for items damaged in transit.
If you would like us to arrange collection of your items using our courier, please contact us with your preferred collection day. There will be a charge for using this service and the charge will depend on the time, day and location of collection.
We regret that we cannot accept returns if the packaging has been opened or any items have been part or fully assembled. So please ensure you are happy with the goods before you begin assembly.
Some items, such as mattresses, can only be returned if the packaging is unopened. Mattress which have been opened or slept on cannot be returned. If you wish to test a mattress then please keep it wrapped until you are sure you want to keep it.
We will send out refunds only after all items and original packaging have been inspected. A cheque will be sent to the billing address only within 30 days of the items being checked by us. If we find that the product has not been returned to us in fully resaleable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount.
Manufacture Defects
Wood, and other natural materials such as leather, invariably contain imperfections or slight markings. These are not manufacturing defects and should be considered a unique part of natural materials. We only deal with quality reputable manufacturers and although we make every effort we cannot guarantee that there will not be damages.
If after opening the packaging you find that parts have genuine defects, are marked or damaged you must notify us immediately (within 2 days) by e-mailing defects@efurniture247.co.uk including your order number, part number and description of and defective or missing items. You must email us a picture of the damaged items, this is very important as we need proof of damage or defects to enable the manufacture to release replacement parts. Replacement items will then be requested and sent to you.
If you have missing items, email us a defects@efurniture247.co.ukwith the part number and number of items required. If the replacement items are to big to fit through your letter box please also advise us of a suitable day for us to deliver the items to you. Please be aware we do not stock spare parts for all products we sell, if we need to order a part in we will advise you of an expected delivery date.